Vacancy Archives

Steenberg Estate, nestled in the heart of the Cape Winelands, is renowned for its rich history, picturesque vineyards, and exceptional wines. We pride ourselves on delivering unforgettable wine tasting experiences to our esteemed guests.

Position Overview: We are seeking a passionate and experienced Tasting Room Manager to oversee our tasting room operations. The ideal candidate will be responsible for maintaining our high standards of customer service, managing a dedicated team, and ensuring the smooth operation of our tasting room.

Key Responsibilities:

  • Manage day-to-day operations of the tasting room, including staff scheduling, training, and supervision.
  • Uphold and promote our brand image through exceptional customer service and wine knowledge.
  • Coordinate tasting events, private tours, and special promotions.
  • Monitor inventory levels and manage orders to ensure availability of wines and merchandise.
  • Implement and maintain tasting room policies and procedures to enhance efficiency and guest satisfaction.
  • Collaborate with other departments, such as marketing and events, to support overall estate goals.

Requirements:

  • Proven experience in a managerial role within the wine industry, ideally in a tasting room or hospitality setting.
  • Deep knowledge of wines, including wine production processes and varietals.
  • Strong leadership skills with the ability to motivate and develop a team.
  • Excellent communication and interpersonal skills.
  • Ability to work flexible hours, including weekends and holidays, as required.

Steenberg Estate, nestled in the heart of the Cape Winelands, is renowned for its rich history, picturesque vineyards, and exceptional wines. We pride ourselves on delivering unforgettable wine tastin...

Posted 1 month ago

Nestled within the serene and luxurious Steenberg Estate, Steenberg Spa offers a tranquil retreat for our guests, providing a wide range of rejuvenating treatments and exceptional service. We are committed to delivering a holistic wellness experience that leaves our guests feeling refreshed and revitalized.

Position Overview: We are seeking a highly organized and personable Spa Coordinator to join our dynamic team. The ideal candidate will possess excellent customer service skills, strong administrative abilities, and a passion for wellness and hospitality. As a Spa Coordinator, you will play a crucial role in ensuring the smooth operation of the spa and providing an exceptional experience for our guests.

Key Responsibilities:

  • Greet and welcome guests upon arrival, ensuring a warm and friendly atmosphere.
  • Manage spa bookings and appointments, coordinating schedules for therapists and clients.
  • Handle guest inquiries and provide detailed information about spa services, treatments, and products.
  • Maintain accurate records of bookings, payments, and client information.
  • Assist in retail sales of spa products, offering recommendations based on guest needs.
  • Ensure the spa area is clean, organized, and well-stocked at all times.
  • Support spa therapists with administrative tasks and coordination as needed.
  • Handle guest feedback and resolve any issues promptly and professionally.
  • Promote and upsell spa services and packages to enhance guest experience and drive revenue.

Requirements:

  • Previous experience in a spa, hospitality, or customer service role is preferred.
  • Strong organizational and multitasking skills with attention to detail.
  • Excellent communication and interpersonal skills.
  • Proficiency in using booking software and Microsoft Office Suite.
  • A proactive and positive attitude with a passion for delivering exceptional service.
  • Ability to work flexible hours, including weekends and public holidays.
  • Knowledge of spa treatments and wellness products is an advantage.

Closing date, Friday the 14th June 2024

Nestled within the serene and luxurious Steenberg Estate, Steenberg Spa offers a tranquil retreat for our guests, providing a wide range of rejuvenating treatments and exceptional service. We are comm...

Job Title: Assistant Front of House Manager

Location: Tryn Restaurant, Steenberg Estate

Company: Tryn Restaurant

Job Type: Full-Time

About Us: Tryn Restaurant, located in the stunning Steenberg Estate, is celebrated for its contemporary cuisine, exceptional service, and elegant ambiance. Our menu, crafted with passion and precision, offers a unique blend of traditional and modern flavors, ensuring a memorable dining experience. We are seeking an enthusiastic and experienced Assistant Front of House Manager to join our team and help us maintain the high standards our patrons have come to expect.

Job Description: As the Assistant Front of House Manager, you will play a crucial role in ensuring the smooth operation of the restaurant's front-of-house activities. You will work closely with the Front of House Manager to deliver exceptional service, manage staff, and enhance the overall guest experience. The ideal candidate will have a strong background in hospitality, excellent leadership skills, and a passion for providing outstanding customer service.

Key Responsibilities:

  • Assist in managing daily front-of-house operations to ensure efficiency and excellence.
  • Supervise and support front-of-house staff, including scheduling, training, and performance management.
  • Ensure that guests receive prompt, professional, and courteous service.
  • Handle guest inquiries, complaints, and feedback, resolving issues promptly and effectively.
  • Monitor and maintain cleanliness and organization of the dining and reception areas.
  • Coordinate with the kitchen and bar staff to ensure smooth service flow.
  • Assist in managing reservations and seating arrangements to maximize guest satisfaction and operational efficiency.
  • Implement and uphold health, safety, and sanitation standards.
  • Contribute to marketing and promotional activities to enhance restaurant visibility and patronage.
  • Assist in managing inventory and ordering supplies as needed.
  • Perform other duties as assigned by the Front of House Manager.

Requirements:

  • Proven experience as an Assistant Front of House Manager or similar role in a high-end restaurant setting.
  • Strong leadership and team management skills.
  • Excellent interpersonal and communication skills.
  • Ability to remain calm and professional in a fast-paced environment.
  • Strong problem-solving abilities and attention to detail.
  • Proficiency in restaurant management software and POS systems.
  • Flexibility to work various shifts, including evenings, weekends, and holidays.
  • A hospitality management diploma or equivalent is preferred but not required.

Job Title: Assistant Front of House Manager Location: Tryn Restaurant, Steenberg Estate Company: Tryn Restaurant Job Type: Full-Time About Us: Tryn Restaurant, located in the stunning Steenberg Estate...

Job Title: Prep Chef

Location: Bistro Sixteen 82, Steenberg Estate

Company: Bistro Sixteen 82

Job Type: Full-Time

About Us: Bistro Sixteen 82 is a renowned dining establishment known for its innovative dishes and exceptional service. Located in the picturesque Steenberg Estate, we offer a sophisticated yet relaxed dining experience, featuring a menu that combines traditional and contemporary culinary techniques. We are passionate about food, creativity, and excellence, and are looking for a dedicated Prep Chef to join our dynamic team.

Job Description: We are seeking a highly motivated and detail-oriented Prep Chef to assist in the preparation of ingredients and dishes, ensuring the highest standards of quality and presentation. The ideal candidate will have a passion for cooking and a keen eye for detail, with the ability to work efficiently in a fast-paced environment.

Key Responsibilities:

  • Prepare and measure ingredients for recipes, ensuring all items are ready for cooking.
  • Wash, peel, and chop vegetables, fruits, and other ingredients.
  • Follow recipes and presentation specifications accurately.
  • Maintain a clean and organized work station.
  • Adhere to all health and safety regulations, including proper food handling procedures.
  • Assist with the cleaning and organization of kitchen equipment and utensils.
  • Collaborate with the culinary team to ensure smooth kitchen operations.
  • Perform other kitchen duties as assigned by the Head Chef or Sous Chef.

Requirements:

  • Proven experience as a Prep Chef or similar role in a restaurant setting.
  • Knowledge of basic cooking techniques and food safety standards.
  • Ability to follow recipes and instructions accurately.
  • Strong attention to detail and organizational skills.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Good communication skills and ability to work well in a team.
  • Flexibility to work various shifts, including weekends and holidays.
  • Culinary school diploma or equivalent is a plus, but not required.

Job Title: Prep Chef Location: Bistro Sixteen 82, Steenberg Estate Company: Bistro Sixteen 82 Job Type: Full-Time About Us: Bistro Sixteen 82 is a renowned dining establishment known for its innovativ...

Steenberg Hospitality is a premier name in the hospitality industry, known for delivering exceptional guest experiences in our luxurious settings. Our commitment to excellence extends beyond our service to our employees, where we foster a supportive and dynamic work environment.

Steenberg Hospitality is seeking a highly skilled and experienced Finance Manager to join our team. The Finance Manager will be responsible for overseeing the financial operations of our hospitality business, ensuring accuracy, efficiency, and strategic financial planning. This role is critical to maintaining the financial health of our organization and supporting our growth objectives.

Key Responsibilities:

  • Manage all financial operations, including accounting, budgeting, forecasting, and financial reporting.
  • Develop and implement financial policies, procedures, and controls to ensure compliance with regulatory requirements and company standards.
  • Prepare and present monthly, quarterly, and annual financial statements and reports to senior management.
  • Conduct financial analysis and provide insights to support business decisions and strategic planning.
  • Oversee cash flow management, accounts payable and receivable, payroll, and tax preparation.
  • Collaborate with department heads to create and manage budgets, ensuring alignment with organizational goals.
  • Identify opportunities for cost savings and efficiency improvements.
  • Ensure accurate and timely completion of all financial audits and liaise with external auditors as necessary.
  • Stay informed of industry trends, regulatory changes, and best practices in financial management.

Qualifications:

  • Bachelor’s degree in Finance, Accounting, or related field; CPA or MBA preferred.
  • Minimum of 5 years of experience in financial management, preferably within the hospitality industry.
  • Strong knowledge of accounting principles, financial reporting, and tax regulations.
  • Proficiency in financial software and Microsoft Office Suite, particularly Excel.
  • Excellent analytical, organizational, and problem-solving skills.
  • Strong leadership and team management abilities.
  • Outstanding communication and interpersonal skills.

Steenberg Hospitality is a premier name in the hospitality industry, known for delivering exceptional guest experiences in our luxurious settings. Our commitment to excellence extends beyond our servi...

Steenberg Estate is a prestigious and historic destination nestled in the heart of Cape Town's scenic Constantia Valley. Renowned for its award-winning wines, luxurious accommodations, exquisite dining experiences, and rejuvenating spa services, Steenberg Estate offers an unparalleled blend of heritage, elegance, and hospitality.

We are seeking a dynamic and strategic Hospitality Marketing Manager to join our esteemed team. The successful candidate will be responsible for overseeing the marketing efforts across multiple facets of our hospitality offerings, including Bistro Sixteen82, Tryn, Steenberg Spa, and Steenberg Hotel. From crafting compelling campaigns to cultivating brand partnerships, this role will play a pivotal part in driving awareness, engagement, and revenue generation for Steenberg Estate's diverse portfolio.

Key Responsibilities:

  • Develop and execute comprehensive marketing strategies tailored to each area of hospitality, including dining, accommodations, and spa services.
  • Collaborate with cross-functional teams to ensure alignment between marketing initiatives and overall business objectives.
  • Manage digital marketing channels, including website, social media, email campaigns, and online advertising, to optimize reach and engagement.
  • Cultivate strategic partnerships with local businesses, influencers, and organizations to enhance brand visibility and drive customer acquisition.
  • Conduct market research and analysis to identify emerging trends, consumer preferences, and competitive landscapes, informing future marketing efforts.
  • Monitor and evaluate the performance of marketing campaigns, utilizing data-driven insights to iterate and optimize strategies for maximum impact.
  • Stay abreast of industry developments, best practices, and innovations in hospitality marketing, continuously seeking opportunities for innovation and improvement.

Qualifications:

  • Bachelor's degree in Marketing, Business Administration, Hospitality Management, or related field.
  • Proven experience (3-5years) in marketing roles within the hospitality industry, with a focus on food and beverage, accommodations, and/or spa services.
  • Strong understanding of digital marketing principles, including SEO, SEM, social media, and email marketing.
  • Exceptional communication skills, with the ability to articulate complex ideas clearly and persuasively.
  • Strategic thinker with a creative mindset and a keen eye for detail.
  • Demonstrated ability to manage multiple projects simultaneously and thrive in a fast-paced, dynamic environment.
  • Proficiency in marketing analytics tools and platforms, such as Google Analytics, Adobe Analytics, or similar.
  • Passion for hospitality, gastronomy, and luxury experiences, with a commitment to delivering exceptional guest satisfaction.

    Closing Date: 10th May 2024

Steenberg Estate is a prestigious and historic destination nestled in the heart of Cape Town’s scenic Constantia Valley. Renowned for its award-winning wines, luxurious accommodations, exquisite...

Are you an organized and detail-oriented individual with a passion for the hospitality industry? Steenberg Hospitality, located in the Constantia Valley, is currently seeking a dedicated Administrative Assistant to support our hotel operations. If you thrive in a fast-paced environment and have excellent administrative skills, we invite you to join our team.

Key Responsibilities:

  1. Front Desk Support: Assist the front desk team with check-ins, check-outs, and guest inquiries as needed.
  2. Office Administration: Handle day-to-day administrative tasks, including answering phones, responding to emails, and managing office supplies.
  3. Record Keeping: Maintain organized records, including guest information, reservations, and internal communications.
  4. Coordination: Collaborate with various departments to ensure smooth communication and efficient hotel operations.
  5. Data Entry: Accurately input data into relevant systems, including reservations, guest information, and financial records.
  6. Calendar Management: Assist in scheduling appointments, meetings, and events for hotel staff.
  7. Guest Services: Provide excellent customer service to guests, addressing inquiries and resolving issues promptly.

Qualifications and Skills:

  • Previous administrative or hotel experience is preferred but not required.
  • Strong organizational and multitasking skills.
  • Excellent communication and interpersonal abilities.
  • Proficient in Microsoft Office Suite and other relevant software.
  • Attention to detail and a high level of accuracy.

Are you an organized and detail-oriented individual with a passion for the hospitality industry? Steenberg Hospitality, located in the Constantia Valley, is currently seeking a dedicated Administrativ...

Location: Bistro Sixteen 82, Steenberg Estate

Are you passionate about providing exceptional hospitality in a stunning and sophisticated setting? Bistro Sixteen 82, located at the prestigious Steenberg Estate, is seeking a dynamic and welcoming Hostess to join our team. As the first point of contact for our guests, you will play a crucial role in creating a memorable dining experience.

Key Responsibilities:

  1. Warm Greetings: Welcome and greet guests with a friendly and inviting demeanor, ensuring a positive first impression.
  2. Reservation Management: Efficiently handle reservations, ensuring accurate recording and timely communication with the kitchen and serving staff.
  3. Seating Arrangements: Strategically manage the seating plan to optimize table turnover and accommodate guest preferences.
  4. Customer Assistance: Provide information about the menu, specials, and any other relevant details to enhance the guest's dining experience.
  5. Conflict Resolution: Address guest concerns or issues promptly and professionally, seeking support from management when necessary.
  6. Maintain Cleanliness: Ensure the reception area is clean, organized, and presentable at all times.
  7. Collaboration: Work closely with the kitchen and serving staff to ensure a smooth flow of service and guest satisfaction.

Qualifications and Skills:

  • Previous experience in a similar role preferred but not required.
  • Excellent communication and interpersonal skills.
  • Ability to remain calm under pressure and handle challenging situations with grace.
  • Strong organizational skills and attention to detail.
  • A positive and outgoing personality.

Working Hours:

This is a part-time position, with flexible hours including evenings and weekends to accommodate the restaurant's operating hours.

Location: Bistro Sixteen 82, Steenberg Estate Are you passionate about providing exceptional hospitality in a stunning and sophisticated setting? Bistro Sixteen 82, located at the prestigious Steenber...

Posted 8 months ago

Bistro Sixteen 82, a renowned culinary destination nestled in the heart of Tokai, Cape Town, is seeking a talented and passionate Chef de Partie (CDP) to join our dynamic kitchen team. Our restaurant is celebrated for its innovative menu, exceptional flavors, and commitment to delivering a memorable dining experience. If you are a skilled and motivated chef with a flair for creativity and a passion for culinary excellence, we invite you to apply for this exciting opportunity.

Job Description:

As a Chef de Partie at Bistro Sixteen 82, you will play a key role in the kitchen operation. Your responsibilities will include:

  • Food Preparation: Prepare and present high-quality dishes according to our menu specifications, ensuring consistency and attention to detail.
  • Station Management: Manage and oversee a specific section of the kitchen, ensuring timely preparation and delivery of dishes during service.
  • Menu Innovation: Contribute creative ideas to menu development, suggesting new dishes and techniques to enhance the culinary offerings.
  • Quality Control: Maintain high standards of food quality, taste, and presentation. Conduct regular checks to ensure adherence to recipes and plating guidelines.
  • Collaboration: Work closely with the Head Chef and kitchen team, promoting effective communication and teamwork.
  • Hygiene and Safety: Adhere to food safety and hygiene standards, ensuring a clean and organized kitchen environment.
  • Training: Provide guidance and support to junior kitchen staff, assisting in their skill development.
  • Inventory Management: Assist in monitoring and controlling stock levels, minimizing wastage, and ensuring efficient ingredient usage.

Requirements:

  • Proven experience as a Chef de Partie or a similar role in a reputable restaurant or hotel.
  • Culinary diploma or relevant qualification from a recognized institution.
  • Strong knowledge of culinary techniques, flavor combinations, and plating aesthetics.
  • Creativity and ability to contribute innovative ideas to the menu.
  • Attention to detail and commitment to quality.
  • Excellent organizational and time management skills.
  • Ability to thrive in a high-pressure, fast-paced kitchen environment.
  • Team player with good communication skills.
  • Flexibility to work evenings, weekends, and holidays as required.

Bistro Sixteen 82 is an equal opportunity employer. We welcome applications from candidates of all backgrounds and experiences

Closing Date: 17th November 2023

Bistro Sixteen 82, a renowned culinary destination nestled in the heart of Tokai, Cape Town, is seeking a talented and passionate Chef de Partie (CDP) to join our dynamic kitchen team. Our restaurant ...

Posted 8 months ago

Steenberg Hotel and Spa, nestled in the picturesque surroundings of Tokai, Cape Town, is seeking a passionate and skilled Spa Therapist to join our dedicated team. Our luxurious spa offers a serene escape for our guests, providing a wide range of therapeutic treatments and wellness services. If you are a talented and experienced Spa Therapist with a passion for delivering exceptional guest experiences, we invite you to apply for this exciting opportunity.

Job Description:

As a Spa Therapist at Steenberg Hotel and Spa, you will be responsible for providing professional spa treatments and services to our guests. Your primary duties will include:

  • Conducting spa consultations to identify guests’ needs and preferences.
  • Performing a variety of massage and body treatments, including but not limited to Swedish massage, deep tissue massage, aromatherapy, facials, and body wraps.
  • Upholding the highest standards of hygiene and cleanliness in the spa area.
  • Recommending and promoting spa products and services to guests.
  • Maintaining accurate records of treatments administered.
  • Ensuring guest satisfaction by delivering personalized and exceptional service.
  • Collaborating with the team to create a peaceful and welcoming spa environment.
  • Keeping up-to-date with industry trends and continuously enhancing your skills.

Requirements:

  • Proven experience as a Spa Therapist, preferably in a luxury hotel or resort spa.
  • Recognized certification or diploma in Massage Therapy or Spa Treatments.
  • Strong knowledge of various massage techniques and spa treatments.
  • Excellent communication and interpersonal skills.
  • Exceptional customer service orientation and the ability to create a positive guest experience.
  • Ability to work in a team-oriented environment.
  • Attention to detail and a high level of professionalism.
  • Flexibility to work weekends, holidays, and evenings as required.

Steenberg Hotel and Spa is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

Steenberg Hotel and Spa, nestled in the picturesque surroundings of Tokai, Cape Town, is seeking a passionate and skilled Spa Therapist to join our dedicated team. Our luxurious spa offers a serene es...

Posted 9 months ago

Are you a detail-oriented and highly organized professional with a passion for hospitality? Steenberg Hotel and Spa, a luxurious haven in the scenic surroundings of Tokai, is seeking a Group Reservationist to join our dedicated team. If you possess exceptional communication skills, a keen eye for detail, and the ability to coordinate group bookings seamlessly, we invite you to apply and be a part of our prestigious establishment.

Position: Group Reservationist
Location: Steenberg Hotel and Spa, Tokai
Type: Full-time
Salary: Competitive, based on experience

Responsibilities:

  • Manage group reservations efficiently, ensuring accurate and timely processing of bookings for conferences, events, and large guest parties.
  • Liaise with event organizers, corporate clients, and travel agencies to coordinate group bookings, providing detailed information on available packages and services.
  • Prepare comprehensive group reservation reports, detailing room allocations, special requests, and event specifications for various hotel departments.
  • Collaborate with sales and marketing teams to promote group packages and offerings, providing exceptional customer service to potential clients.
  • Coordinate with different hotel departments to ensure all group requirements are met, including catering, room setup, and additional amenities.
  • Handle guest inquiries and concerns related to group bookings, resolving issues promptly and professionally.
  • Maintain accurate and up-to-date records of group bookings in the reservation system.

Requirements:

  • Previous experience in group reservations or a similar role within the hospitality industry is preferred.
  • Strong organizational and multitasking skills, with a keen attention to detail.
  • Excellent communication and interpersonal skills, with a focus on delivering outstanding customer service.
  • Proficiency in hotel reservation systems and Microsoft Office applications.
  • Positive attitude, adaptability, and the ability to work effectively in a team-oriented environment.
  • Flexibility to work varying shifts, including evenings, weekends, and holidays.

How to Apply: Qualified candidates are invited to submit their resume and a cover letter detailing their relevant experience to kirk.mackay@steenberghotel.com. Please include "Group Reservationist Application – [Your Name]" in the email subject line. The application deadline is 31st October 2023.

Steenberg Hotel and Spa in Tokai is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. Shortlisted candidates will be contacted for an interview.

Join our dedicated team at Steenberg Hotel and Spa and play a key role in ensuring the seamless coordination of group bookings and events. We look forward to welcoming you into our esteemed establishment!

Are you a detail-oriented and highly organized professional with a passion for hospitality? Steenberg Hotel and Spa, a luxurious haven in the scenic surroundings of Tokai, is seeking a Group Reservati...

Posted 9 months ago

Are you an experienced and proactive hospitality professional with a passion for exceptional guest service? Steenberg Hotel and Spa, an esteemed luxury destination in the heart of Tokai, is seeking a dedicated and dynamic Hotel Duty Manager to join our prestigious team. If you have a strong leadership presence, exceptional problem-solving skills, and a commitment to creating memorable guest experiences, we invite you to apply and become an integral part of our renowned establishment.

Position: Hotel Duty Manager
Location: Steenberg Hotel and Spa
Type: Full-time
Salary: Competitive, based on experience

Responsibilities:

  • Oversee the day-to-day operations of the hotel, ensuring smooth and efficient functioning of all departments.
  • Lead and motivate staff, providing guidance, support, and training to maintain high levels of productivity and guest satisfaction.
  • Manage guest inquiries, requests, and complaints promptly and professionally, resolving issues to ensure exceptional guest experiences.
  • Coordinate with various departments, including front office, housekeeping, food and beverage, and maintenance, to ensure seamless guest services.
  • Supervise the front desk team, handling guest check-ins, check-outs, and reservations, ensuring accuracy and attention to detail.
  • Monitor and maintain high standards of cleanliness, safety, and security throughout the hotel premises.
  • Assist in budget management, inventory control, and cost-saving initiatives.
  • Uphold the hotel's policies and procedures, ensuring compliance with industry regulations and standards.

Requirements:

  • Proven experience in a supervisory or managerial role within the hospitality industry, preferably in a luxury hotel or resort setting.
  • Strong leadership and interpersonal skills, with a focus on teamwork and guest satisfaction.
  • Excellent communication and problem-solving abilities.
  • Proficiency in hotel management software and Microsoft Office applications.
  • Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
  • Positive attitude, adaptability, and willingness to go above and beyond to exceed guest expectations.
  • Flexibility to work various shifts, including evenings, weekends, and holidays.

How to Apply: Qualified candidates are invited to submit their resume and a cover letter detailing their relevant experience to kirk.mackay@steenberghotel.com . Please include "Hotel Duty Manager Application – [Your Name]" in the email subject line. The application deadline is 31st October 2023.

Steenberg Hotel and Spa is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. Shortlisted candidates will be contacted for an interview.

Join our dedicated team at Steenberg Hotel and Spa and contribute to the delivery of unparalleled hospitality experiences. We look forward to welcoming you into our esteemed establishment!

Are you an experienced and proactive hospitality professional with a passion for exceptional guest service? Steenberg Hotel and Spa, an esteemed luxury destination in the heart of Tokai, is seeking a ...

Posted 9 months ago

Hotel Receptionist at Steenberg Hotel and Spa

Are you passionate about hospitality and dedicated to delivering exceptional guest service? Steenberg Hotel and Spa, an exquisite luxury destination in the heart of Tokai, is looking for a skilled and enthusiastic Hotel Receptionist to join our esteemed team. If you have a warm personality, excellent communication skills, and a commitment to providing memorable experiences for our guests, we invite you to apply and be a part of our prestigious establishment.

Position: Hotel Receptionist
Location: Steenberg Hotel and Spa
Type: Full-time
Salary: Competitive, based on experience

Responsibilities:

  • Welcome guests with genuine warmth and professionalism, ensuring a positive and memorable check-in experience.
  • Efficiently handle guest reservations, check-ins, and check-outs, maintaining accuracy in all transactions.
  • Provide detailed information about the hotel’s amenities, services, and local attractions to enhance guest experiences.
  • Respond promptly and courteously to guest inquiries, requests, and concerns, resolving issues to ensure complete guest satisfaction.
  • Manage guest accounts, handling billing and payment processes accurately.
  • Collaborate closely with other hotel departments to coordinate guest services and special requests.
  • Maintain a well-organized and clean front desk area, creating a welcoming atmosphere for guests.
  • Uphold the hotel's high standards of hospitality, professionalism, and guest engagement.

Requirements:

  • Previous experience as a hotel receptionist or in a similar customer-facing role is preferred.
  • Exceptional communication and interpersonal skills, with a strong focus on guest service.
  • Proficiency in hotel management software and Microsoft Office applications.
  • Strong organizational abilities, attention to detail, and multitasking skills.
  • Positive attitude, adaptability, and willingness to exceed guest expectations.
  • Flexibility to work various shifts, including evenings, weekends, and holidays.

How to Apply: Qualified candidates are invited to submit their resume and a cover letter detailing their relevant experience to kirk.mackay@steenberghotel.com. Please include "Hotel Receptionist Application – [Your Name]" in the email subject line. The application deadline is 31st October 2023.

Steenberg Hotel and Spa is an equal opportunity employer. We welcome applications from candidates of all backgrounds and experiences. Shortlisted candidates will be contacted for an interview.

Join our dedicated team at Steenberg Hotel and Spa and contribute to the delivery of unparalleled hospitality experiences. We look forward to welcoming you into our esteemed establishment!

Hotel Receptionist at Steenberg Hotel and Spa Are you passionate about hospitality and dedicated to delivering exceptional guest service? Steenberg Hotel and Spa, an exquisite luxury destination in th...