Are you a hospitality professional with exceptional leadership skills and a passion for guest satisfaction? Steenberg Hotel&Spa, a premier destination for luxury and relaxation, is seeking a proactive and experienced Front Desk Supervisor to join our dedicated team. If you have a strong customer service focus, excellent organizational abilities, and the ability to lead a team effectively, we invite you to apply and be a part of our esteemed establishment.

Position: Hotel and Spa Front Desk Supervisor
Location: Steenberg Hotel&Spa, Tokai
Type: Full-time
Salary: Competitive, based on experience

Responsibilities:

• Supervise the front desk team, ensuring seamless check-in and check-out processes, and providing exceptional guest service.
• Train, mentor, and motivate front desk staff, fostering a positive and collaborative working environment.
• Oversee guest reservations, ensuring accuracy in bookings, room assignments, and special requests.
• Handle guest inquiries, concerns, and complaints, resolving issues promptly and professionally to ensure guest satisfaction.
• Collaborate with various hotel departments to coordinate guest services, special requests, and amenities.
• Assist in maintaining cleanliness and organization at the front desk and lobby area.
• Prepare and analyze daily reports, ensuring accuracy in billing, occupancy, and other key metrics.
• Uphold the hotel’s standards of professionalism, hospitality, and guest engagement.

Requirements:

• Previous experience in a front desk supervisory role within the hospitality industry is required.
• Excellent leadership and interpersonal skills, with a focus on teamwork and guest satisfaction.
• Strong organizational and multitasking abilities, with attention to detail.
• Proficiency in hotel management software and Microsoft Office applications.
• Positive attitude, adaptability, and the ability to handle challenging situations with grace.
• Flexibility to work varying shifts, including evenings, weekends, and holidays.

How to Apply: Qualified candidates are invited to submit their resume and a cover letter detailing their relevant experience to kirk.mackay@steenberghotel.com . Please include “Hotel and Spa Front Desk Supervisor Application – Steenberg Hotel&Spa” in the email subject line. The application deadline is 31st October 2023.

Steenberg Hotel&Spa is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. Shortlisted candidates will be contacted for an interview.

Join our dedicated team at Steenberg Hotel&Spa and contribute to the delivery of unparalleled hospitality experiences. We look forward to welcoming you into our esteemed establishment!