Hotel Duty Manager

Spa Therapist
October 17, 2023
Group Reservationist
October 17, 2023
Posted 6 months ago

Are you an experienced and proactive hospitality professional with a passion for exceptional guest service? Steenberg Hotel and Spa, an esteemed luxury destination in the heart of Tokai, is seeking a dedicated and dynamic Hotel Duty Manager to join our prestigious team. If you have a strong leadership presence, exceptional problem-solving skills, and a commitment to creating memorable guest experiences, we invite you to apply and become an integral part of our renowned establishment.

Position: Hotel Duty Manager
Location: Steenberg Hotel and Spa
Type: Full-time
Salary: Competitive, based on experience

Responsibilities:

  • Oversee the day-to-day operations of the hotel, ensuring smooth and efficient functioning of all departments.
  • Lead and motivate staff, providing guidance, support, and training to maintain high levels of productivity and guest satisfaction.
  • Manage guest inquiries, requests, and complaints promptly and professionally, resolving issues to ensure exceptional guest experiences.
  • Coordinate with various departments, including front office, housekeeping, food and beverage, and maintenance, to ensure seamless guest services.
  • Supervise the front desk team, handling guest check-ins, check-outs, and reservations, ensuring accuracy and attention to detail.
  • Monitor and maintain high standards of cleanliness, safety, and security throughout the hotel premises.
  • Assist in budget management, inventory control, and cost-saving initiatives.
  • Uphold the hotel’s policies and procedures, ensuring compliance with industry regulations and standards.

Requirements:

  • Proven experience in a supervisory or managerial role within the hospitality industry, preferably in a luxury hotel or resort setting.
  • Strong leadership and interpersonal skills, with a focus on teamwork and guest satisfaction.
  • Excellent communication and problem-solving abilities.
  • Proficiency in hotel management software and Microsoft Office applications.
  • Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
  • Positive attitude, adaptability, and willingness to go above and beyond to exceed guest expectations.
  • Flexibility to work various shifts, including evenings, weekends, and holidays.

How to Apply: Qualified candidates are invited to submit their resume and a cover letter detailing their relevant experience to kirk.mackay@steenberghotel.com . Please include “Hotel Duty Manager Application – [Your Name]” in the email subject line. The application deadline is 31st October 2023.

Steenberg Hotel and Spa is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. Shortlisted candidates will be contacted for an interview.

Join our dedicated team at Steenberg Hotel and Spa and contribute to the delivery of unparalleled hospitality experiences. We look forward to welcoming you into our esteemed establishment!

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