Hotel Receptionist at Steenberg Hotel and Spa

Are you passionate about hospitality and dedicated to delivering exceptional guest service? Steenberg Hotel and Spa, an exquisite luxury destination in the heart of Tokai, is looking for a skilled and enthusiastic Hotel Receptionist to join our esteemed team. If you have a warm personality, excellent communication skills, and a commitment to providing memorable experiences for our guests, we invite you to apply and be a part of our prestigious establishment.

Position: Hotel Receptionist
Location: Steenberg Hotel and Spa
Type: Full-time
Salary: Competitive, based on experience

Responsibilities:

• Welcome guests with genuine warmth and professionalism, ensuring a positive and memorable check-in experience.
• Efficiently handle guest reservations, check-ins, and check-outs, maintaining accuracy in all transactions.
• Provide detailed information about the hotel’s amenities, services, and local attractions to enhance guest experiences.
• Respond promptly and courteously to guest inquiries, requests, and concerns, resolving issues to ensure complete guest satisfaction.
• Manage guest accounts, handling billing and payment processes accurately.
• Collaborate closely with other hotel departments to coordinate guest services and special requests.
• Maintain a well-organized and clean front desk area, creating a welcoming atmosphere for guests.
• Uphold the hotel’s high standards of hospitality, professionalism, and guest engagement.

Requirements:

• Previous experience as a hotel receptionist or in a similar customer-facing role is preferred.
• Exceptional communication and interpersonal skills, with a strong focus on guest service.
• Proficiency in hotel management software and Microsoft Office applications.
• Strong organizational abilities, attention to detail, and multitasking skills.
• Positive attitude, adaptability, and willingness to exceed guest expectations.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

How to Apply: Qualified candidates are invited to submit their resume and a cover letter detailing their relevant experience to kirk.mackay@steenberghotel.com. Please include “Hotel Receptionist Application – [Your Name]” in the email subject line. The application deadline is 31st October 2023.

Steenberg Hotel and Spa is an equal opportunity employer. We welcome applications from candidates of all backgrounds and experiences. Shortlisted candidates will be contacted for an interview.

Join our dedicated team at Steenberg Hotel and Spa and contribute to the delivery of unparalleled hospitality experiences. We look forward to welcoming you into our esteemed establishment!