Tasting Room Manager

Spa Coordinator
June 4, 2024
Posted 1 month ago

Steenberg Estate, nestled in the heart of the Cape Winelands, is renowned for its rich history, picturesque vineyards, and exceptional wines. We pride ourselves on delivering unforgettable wine tasting experiences to our esteemed guests.

Position Overview: We are seeking a passionate and experienced Tasting Room Manager to oversee our tasting room operations. The ideal candidate will be responsible for maintaining our high standards of customer service, managing a dedicated team, and ensuring the smooth operation of our tasting room.

Key Responsibilities:

  • Manage day-to-day operations of the tasting room, including staff scheduling, training, and supervision.
  • Uphold and promote our brand image through exceptional customer service and wine knowledge.
  • Coordinate tasting events, private tours, and special promotions.
  • Monitor inventory levels and manage orders to ensure availability of wines and merchandise.
  • Implement and maintain tasting room policies and procedures to enhance efficiency and guest satisfaction.
  • Collaborate with other departments, such as marketing and events, to support overall estate goals.

Requirements:

  • Proven experience in a managerial role within the wine industry, ideally in a tasting room or hospitality setting.
  • Deep knowledge of wines, including wine production processes and varietals.
  • Strong leadership skills with the ability to motivate and develop a team.
  • Excellent communication and interpersonal skills.
  • Ability to work flexible hours, including weekends and holidays, as required.

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